Froolu is operated by Rudram Inc.
Returns and replacements
Contact us within 30 days of delivery to request a return or replacement, including for personalized products. We review requests case by case. Please contact us before sending an item back; approval is required.
How to request help
Email sales@froolu.com with your order number and a description of the issue. For a manufacturing defect or engraving mistake, please include photos so we can review your request. We will confirm the decision and provide return or replacement instructions.
Return shipping and fees
If the return is due to Froolu's mistake, Froolu pays return shipping. Otherwise, the customer pays return shipping. There is no restocking fee.
Approved refunds
Once we receive and inspect an approved return, we will notify you about your refund. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may take additional time to post the refund.
One-year limited warranty
Our separate one-year limited warranty covers manufacturing defects and engraving mistakes only. Accidental damage and normal wear are not covered. See our warranty page for details.
Contact and return address
Froolu
14403 Ramona Ave, Suite A
Chino, CA 91710
sales@froolu.com
714-600-8337