Refunds and Exchanges

RETURNS

All Froolu products come with a 30-Day Money Back Guarantee.

Items purchased within 30 days can be returned for a full refund no questions asked.

Please follow these 3 easy steps!

  1. Submit an RMA request with our Customer Service Team.
  2. Our Customer Service Team will review your request. You will receive a notice regarding the status of your return.
  3. Once the RMA request is approved you will receive a return label to cover shipping and handling. Please ship the product back using the return label provided by our Customer Service Team. Customers will be notified once the package has been safely received and processed at our facility. Upon inspection of the return package and products inside, your refund will be processed. 

EXCHANGES

All Froolu products come with a 60-Day Exchange Policy.

Items Purchased within a 60 days can be returned and exchanged for a new and/or different product of the same price. 

Please follow these 3 easy steps!

  1. Submit an Exchange request with our Customer Service Team.
  2. Our Customer Service Team will review your request. You will receive a notice regarding the details of your exchange request.
  3. Once the Exchange request is approved you will receive a return label to cover shipping and handling. Please ship the product back using the shipping label provided by our Customer Service Team. Customers will be notified once the package has been safely received and processed at our facility. Upon inspection of the return package and products inside, your exchange will be processed. 

 

Requirements for Returns and Exchanges:

  • Must include a valid original purchase order number from Froolu.com. Purchases made outside of Froolu.com must contact respective seller for returns.
  • Returned products must be in their original packaging without any missing contents.
  • Returned products not in their original packaging with missing contents are subject to a minimum $5 USD restocking fee.
  • Customer will be given a return shipping label already processed and payed for—shipping & handling fees payed out of pocket by customer are not necessary and will NOT be refunded if used at customers will. 

 

Warranty for all Froolu Purchases

 All Froolu Orders have a warranty for up to 1 Year. Please reach out to our Customer Service Team for more information on this matter.